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Information on Reordering Sucraid®

Please note: The services and contact information described below are available in the US only. For information on obtaining Sucraid® (sacrosidase) Oral Solution for patients located outside of the US, please see the Non-US Orders section.

Access to Sucraid® for Existing Patients – Prescription Use

Refill prescriptions for existing patients do not require completion of another Sucraid® Patient Enrollment Form. Patients can obtain refill prescriptions for Sucraid® by calling 1-800-705-1962. Note: Your insurance provider may require another prescription to update the standing order.

Important Phone Numbers

To schedule your first delivery, obtain refill shipments, or for questions about your Sucraid® shipment, please call 1-800-705-1962. You may also use this number for questions about SucraidASSIST™ (Access and Support Services in Sucraid Therapy), our patient assistance program.

Reimbursement Support Services

QOL Medical has among the best patient access support services in the pharmaceutical industry through SucraidASSIST™ (Access and Support Services in Sucraid Therapy), our patient assistance program. We will provide active case management support through our Nurse Case Managers to assist patients and their caregivers in finding alternative coverage sources and accessing co-pay assistance.

Real Benefits of a Specialty Pharmacy Provider

Patient access to specialty, niche pharmaceuticals is often a complex process influenced by many factors including the extent of a patient’s insurance coverage, co-pay requirements, and contracts between the patient’s insurance provider and the drug benefit administrator or pharmacy benefits manager. Exclusive specialty pharmacy distribution channels are designed specifically to support such complexities. Beyond just arranging for direct shipment of Sucraid® (sacrosidase) Oral Solution to the patient’s home, the real benefit of using an exclusive specialty pharmacy provider is that it provides a full range of patient access and reimbursement support services. These services, which help healthcare providers, caregivers, and/or patients access therapy, include:

  • Insurance benefits verification
  • Prior authorization assistance
  • Defense of medical necessity assistance (if needed)
  • Copay determination and facilitation
  • Copay assistance (where allowable by federal and state law)
  • Patient assistance services for qualified patients
  • Peer support from an experienced caregiver
  • Dietary support from a Registered Dietitian
  • Access to an on-call pharmacist 7 days a week, 24 hours a day
  • Coordination of patient care with the physician’s office

Upon enrollment in the Sucraid® program, the physician’s office is contacted by a SucraidASSIST™ team member who will explain the available services, research reimbursement, and coordinate shipment of the first order of Sucraid® with the patient. Each month thereafter, the patient is contacted by a SucraidASSIST™ team member who will arrange additional shipments and monitor patient refills.

The specialty pharmacy provider model and SucraidASSIST™ (Access and Support Services in Sucraid Therapy) facilitate patient access to Sucraid® to the fullest extent allowable by both federal and state laws.

SucraidASSIST™ Enrollment
SucraidASSIST™ Program Information

QOL Medical, LLC